| Instruction | Accepted | Not Accepted |
|
New benefit instruction |
|
 |
Amendment to benefit instruction received, but not in income withdrawal |
|
 |
|
Subsequent tranche instructions |
|
 |
|
Age admittance |
|
 |
|
Investment dealing (including switches/encashments) |
|
 |
|
Amendment to an existing tranche of drawdown |
 |
|
|
Change of IFA address |
 |
|
|
Change of client address |
 |
|
|
Change of agency (IFA) |
 |
|
|
Amendment to online user's list of clients |
 |
|
|
Adviser charge queries |
 |
|
|
General queries |
 |
|
|
Change of personal details |
 |
|
|
Instruction to transfer money to investment manager |
 |
|
|
Valuation request |
 |
|
|
Transaction report request |
 |
|